Common Questions
Answers to the enquiries we receive most often.
My download link has expired.
For security reasons, download links remain active for a limited period. If your link is no longer available, contact us with your order number and we'll promptly restore access.
My order confirmation hasn't arrived.
Order confirmations occasionally find their way into Spam, Junk, or Promotions folders. If you still can't locate it, let us know and we'll resend your confirmation and download links.
The downloaded archive won't open.
This is usually caused by an incomplete download or unsupported extraction software. We recommend using 7-Zip or WinRAR on Windows, or Keka on macOS, to extract your files correctly.
Some files appear to be missing.
In most cases, the archive hasn't been fully extracted. Once the download has been extracted using a supported application, all included files and folders will be available.
I'm unsure where to begin.
Every DailyCine® product includes detailed installation instructions and step by step video tutorials. Should you prefer additional guidance, our support team is always happy to assist.
My software won't import the files.
Please ensure you're importing the correct file format into a supported application. Compatibility requirements are listed on every product page, and each product includes software-specific installation guidance.
Can I download my purchase again later?
Yes. If you've misplaced your original download or need access on another personal device, simply contact us with your order details and we'll restore your downloads.
Bundles
An introduction to DailyCine® and our creative tools.
What is Studio Vault | Full Access?
Studio Vault is our complete collection. It includes every Video LUT pack, every Photo Preset collection, every Overlay series, both Plugins, all four Sound Effect libraries, and the eBook.
With over 1,200+ premium products in one purchase, it's the complete DailyCine® ecosystem for creators who want everything in one place.
What's in the Ultimate Video LUTs Bundle?
Ten premium LUT collections built for different shooting styles and environments.
- Movie Grade V1 & V2 for cinematic storytelling
- CineFilm16™ for authentic 16mm film emulation
- TV Grade V1 for clean commercial colour
- Nature Grade for outdoor and wildlife cinematography
- Wedding Grade for natural skin tones across every lighting condition
- Vlogger Grade for consistent everyday content
- Aerial Drone Grade for DJI and aerial footage
- Cine Conversion for accurate log conversions
- Thermal Grade for distinctive high contrast visuals
What's included in the Ultimate Photo Preset Bundle?
Eleven Lightroom collections covering a wide range of photography styles.
- Cinematic Collection V1 & V2
- Dreamy Portrait Collection
- Film Emulation Collection
- Disposable Film Collection
- Noir Collection
- Tokyo Nights Collection
- Euro Summer Collection
- Wilderness Collection
- Wedding Collection
- Film Artifact Overlays Collection
Designed for photographers who want every editing style in one collection.
What's included in the Ultimate Creator Assets Bundle?
TEverything beyond colour grading.
- Film Burns V1 & V2
- Motion Transition Series V1 & V2
- FilmEdge Series V1 & V2
- 8mm, 16mm & 35mm Film Grain Series
- Film Artifacts Collection
- Fisheye+ Plugin
- Film Halation+ Plugin
- Four professional Sound Effect libraries
Should I buy a bundle or individual products?
Bundles offer the best value if you're purchasing multiple products. Individual collections are ideal if you're looking for a specific tool.
Every product contains the same premium files with no reduced features or limitations.
Compatibility
Compatibility across industry-leading creative applications.
Video LUTs
Compatible with any application supporting .cube LUT files, including Adobe Premiere Pro, Adobe After Effects, DaVinci Resolve, Final Cut Pro, Apple Motion, CapCut, LumaFusion, Filmora, VEGAS Pro, PowerDirector, Avid Media Composer, EDIUS, HitFilm, Nuke, Autodesk Flame, DJI LightCut, Blackmagic Camera, and more.
Photo Presets
Compatible with any application supporting .xmp or .dng preset files, including Adobe Lightroom Classic, Adobe Lightroom, Lightroom Mobile (iOS & Android), Adobe Camera Raw, Adobe Photoshop, ON1 Photo RAW, Luminar Neo, Exposure X, Darkroom, Pixelmator Pro, and more.
Video Overlays
Compatible with any application supporting QuickTime .mov files, including Adobe Premiere Pro, Adobe After Effects, DaVinci Resolve, Final Cut Pro, Apple Motion, CapCut, LumaFusion, Filmora, VEGAS Pro, PowerDirector, Avid Media Composer, EDIUS, HitFilm, iMovie, Blackmagic Fusion, and more.
CineFilm16™ PowerGrade
Compatible with DaVinci Resolve (Free & Studio).
Plugins
Compatible with DaVinci Resolve | Fisheye+ Plugin
Compatible with Adobe Photoshop | Film Halation+ Plugin
Sound Effects
Compatible with any application supporting .wav audio files, including Adobe Premiere Pro, Adobe Audition, DaVinci Resolve, Fairlight, Final Cut Pro, Logic Pro, Pro Tools, Ableton Live, FL Studio, Cubase, Nuendo, Reaper, Studio One, GarageBand, Audacity, and more.
Are the LUTs compatible with my camera?
Yes. DailyCine® LUTs are built for all major camera systems, including Sony, Canon, Nikon, Fujifilm, Panasonic Lumix, DJI, Blackmagic Design, RED, ARRI, Leica, Sigma, OM SYSTEM, GoPro, Insta360, and more. Where applicable, multiple Log and colour profile variations are included for optimal results.
Supported profiles are listed on each product page.
Do your products work on Mac and Windows?
Yes. Every DailyCine® product is fully compatible with both macOS and Windows.
Do your products work on mobile?
Yes. Photo Presets work seamlessly with Lightroom Mobile on both iOS and Android. Video LUTs are also compatible with supported mobile editing apps, including CapCut, LumaFusion, DJI LightCut, and Blackmagic Camera.
Other products are designed for desktop editing applications.
Downloads & Installation
Access, installation, and getting started.
How will I receive my products?
Your download links are delivered instantly by email as soon as your order is confirmed. Every purchase is available immediately with no waiting period.
Does my download link expire?
No. Your downloads never expire. If you lose access or need a new download link, simply contact our support team with your order details and we'll restore your access.
How do I install my products?
Every purchase includes detailed installation guides and step by step video tutorials. Most products can be installed in only a few minutes, regardless of your experience level.
Can I edit on mobile?
Many DailyCine products support mobile editing. Mobile compatibility is listed on each product page.
Payments & Billing
Everything relating to payment, billing, and your purchase.
Which payment methods are accepted?
We accept a wide range of payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, and other locally supported providers.
Is payment secure?
Yes. Every transaction is processed through trusted payment providers using industry-standard encryption. Payment details remain securely handled by our payment partners and are never stored by DailyCine®.
Are installment payments available?
Where available, eligible purchases may be divided into interest-free instalments through providers such as Shop Pay, Afterpay, and PayPal Pay in 4. Availability varies by region and provider.
I entered the wrong email address.
It happens from time to time. Contact us with your order details and we'll update your information before restoring access to your purchase.
Licensing
Understand your licence, usage rights, and access.
Can I share, transfer, or resell my files?
No. DailyCine® products are licensed, not sold.
Your licence is issued exclusively to you and may not be shared, transferred, assigned, sublicensed, redistributed, repackaged, rented, leased, copied, resold, or otherwise made available to any third party without prior written permission from DailyCine®.
This includes, but is not limited to:
• Sharing files with friends, colleagues, clients, collaborators, or other individuals.
• Uploading files to cloud storage, shared drives, servers, or workspaces where others can access, download, or use them.
• Redistributing products through websites, marketplaces, forums, social media platforms, Discord servers, Telegram channels, file-sharing services, or similar platforms.
• Including DailyCine® products within LUT packs, preset collections, templates, plugins, overlays, digital downloads, online courses, stock assets, or any product intended for resale, distribution, or public download.
• Modifying, reverse engineering, extracting, recreating, or repackaging our products for redistribution or commercial distribution.
• Using any DailyCine® product or its contents to train, develop, fine-tune, or improve artificial intelligence, machine learning models, or similar technologies.
Any unauthorised use constitutes a breach of our licence agreement and may infringe applicable copyright and intellectual property laws.
Can multiple people use one purchase?
No. Every purchase includes a licence for one individual user only.
If multiple editors, employees, contractors, freelancers, students, educators, agencies, or team members require access, each individual must hold their own valid licence. Please contact us for multi-user, studio, or enterprise licensing options.
How many devices can I install my purchase on?
Your licence allows installation across all of your personally owned devices, including desktops, laptops, and workstations, provided the products are used solely by the licensed user.
What happens if my licence is breached?
DailyCine® actively protects its intellectual property and monitors for unauthorised distribution.
Unauthorised sharing, redistribution, resale, or any other breach of our licence terms may result in:
• Immediate suspension or permanent termination of your licence.
• Revocation of download access and future product updates.
• DMCA takedown notices issued to websites, marketplaces, hosting providers, and online platforms.
• Civil or legal action where appropriate to protect DailyCine® and its intellectual property rights.
Support
Support that remains close at hand.
Something isn't working. What should I do?
Visit our Help Centre and include your order number along with a brief description of the issue. Our support team will work with you until everything is running exactly as expected.
Do you offer refunds?
Due to the nature of digital products, refunds cannot be offered once prodiucts have been purchased.
If you experience any installation, compatibility, or technical issues, our team will work closely with you to ensure your products function correctly.
I purchased a product that's now included in a bundle. Can I upgrade?
Absolutely. Contact our support team with your order details and we'll help you upgrade to the most suitable bundle while ensuring you receive the best available value.
Will I receive future updates?
Yes. Any updates, improvements, bug fixes, or compatibility enhancements released for products you've purchased are provided at no additional cost unless otherwise stated on the product page.
Need assistance?
We're here for you.
Our dedicated support team is always available to offer swift, tailored support so you can keep creating effortlessly.

